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Autonomous ITSM · SLA & Reporting
SLA breaches, predicted and prevented.
Live posture across every service line — with agents that step in before the clock runs out.
99.9%
SLA compliance
T-8m
Median breach-prediction lead
100%
Real-time posture
0
Manual reports
Legacy way
- Monthly SLA reports assembled by hand.
- Breaches discovered after the fact.
- Reports argue about categories, not outcomes.
- Escalation trees that assume humans read email.
Authexa way
- Real-time SLA dashboard per service, team, and customer.
- Predict breaches 5–15 minutes before they happen.
- Auto-remediate or escalate with full context.
- Board-ready reporting generated on demand.
How the agent handles it
Autonomous loop, end to end.
01
Measure
Live signals from every ticket, alert, and change
02
Predict
Forecast breach probability per record
03
Remediate
Reprioritize · reassign · run playbook
04
Report
Board pack · exec summary · trend analysis
Capabilities
Everything the practice needs — signal to remediation.
- Real-time SLA posture per service line
- Breach prediction with lead time
- Auto-remediation playbooks
- Custom OLA & UC tracking
- Cost-of-breach modeling
- Trend, seasonality, and anomaly detection
- Exec-ready reports on demand
- Continual-improvement roadmap
Integrations used
DatadogSplunkPagerDutySnowflakeLookerTableauSlack
Related modules
See it running on your data.
A 30-minute walkthrough on SLA breaches, predicted and prevented. with your CMDB and top 10 workflows.
Book a demo