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Autonomous ITSM · Knowledge
Knowledge, written by the agents doing the work.
Every resolved ticket becomes a versioned, reviewed KB article — searchable, cited, always current.
10×
KB freshness
88%
Deflection lift
0h
Human editing per article
100%
Sources cited
Legacy way
- KB written once, never revisited.
- Search returns 2020's answer to 2025's stack.
- Contributors rewarded for tickets, not docs.
- Redundant articles across three tools.
Authexa way
- Agent drafts a KB article the moment it closes a ticket.
- Reviewers approve or edit in a single click.
- Deduped and cross-linked against existing KB.
- Retired automatically when superseded by a new answer.
How the agent handles it
Autonomous loop, end to end.
01
Capture
Steps, tools, decisions, screenshots
02
Draft
KB-ready article with citations
03
Review
SME approves or edits in Slack/Teams
04
Serve
Ranked in search · surfaced in future tickets
Capabilities
Everything the practice needs — resolution to article.
- Auto-drafting from resolved tickets
- Citation of source systems
- Dedup & merge across articles
- SME review workflow
- Semantic search & Q&A
- Suggested articles inside tickets
- Freshness scoring & auto-retire
- Multilingual translation
Integrations used
ConfluenceNotionSharePointGitHubSlackMS Teams
Related modules
See it running on your data.
A 30-minute walkthrough on Knowledge, written by the agents doing the work. with your CMDB and top 10 workflows.
Book a demo