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Autonomous ITSM · Service Requests
Service Requests. Zero-touch.
Access, provisioning, hardware, software — done in seconds, not sprints.
12s
Median fulfillment
0
Form fields
88%
Self-serve rate
24/7
Availability
Legacy way
- Users hunt through 40-item catalogs.
- Forms with 14 required fields per request.
- Tier 1 → Tier 2 → resource-owner ping-pong.
- Median 2-day turnaround.
Authexa way
- Employees describe intent in natural language.
- Agents map intent to entitlements and policies.
- Provisioning executes across all required systems.
- Employee notified with proof — usually before they close the tab.
How the agent handles it
Autonomous loop, end to end.
01
Intent
Voice, chat, or Slack DM
02
Policy
Check entitlement · trigger approval if needed
03
Fulfill
Provision across Okta · Jira · GitHub · Workday
04
Verify
Test the grant · notify the requester
Capabilities
Everything the practice needs — intent to fulfillment.
- Natural-language service catalog
- Persona-aware entitlement
- Approval routing with auto-context
- Cross-system provisioning
- Deprovisioning on offboarding
- Manager-in-the-loop for exceptions
- Cost & license tracking
- Onboarding playbooks for new hires
Integrations used
OktaAzure ADJiraGitHubWorkdayMS 365Google WorkspaceSlackZoom
Related modules
See it running on your data.
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